Welcome to the immoviewer Help Center!

Frequently Asked Questions grouped here for your convenience by subject:

Camera and photos
immoviewer-app
Basic settings
Virtual showings
360° virtual tours

FAQ – Frequently Asked Questions

Camera and photos

Please go to RICOH support for a detailed answer to your problem https://theta360.com/en/support/faq/c_01_s/9_2/

They need to have a side by side ratio of 2:1, and we recommend a resolution of at least 3584 x 1792 pixels

Yes as long as they are in 2:1 format .jpg and with at least 3584 x 1792 pixels.

The RICOH THETA S has a HDR function, a higher resolution and better picture quality.

HDR stands for ‘High Dynamic Range’ imaging. It is a method that aims to add more “dynamic range” to photographs, taking three photos and making it one, where dynamic range is the ratio of light to dark in a photograph.

If your RICOH THETA camera has the latest firmware installed then the Immoviewer app will automatically use the HDR setting. You can manually activatethe HDR function by placing a check next to the “Use HDR” in the immoviewer app main menu.

VR (virtual reality) can be experienced with immoviewer by just using your mobile phone and any VR goggles. Just open the tour on your phone, slide it into the glasses and that’s it!

immoviewer-app for Android and iOS

Please ensure that all entries are case sensitive and there are no excess spaces.

Turn on your camera, connect the WiFi to your camera via the WiFi button on the side of the camera. WiFi is activated when the icon is blue lights accordingly. On your iPhone go to the WiFi settings and select the camera. The password is the serial number of your camera (only the numbers). Your serial number is located under the camera. If you have an Android phone, the phone will automatically connect to the camera.

BlackBerry and Windows Phone users can use the on the self-timer function on the RICOH THETA S.

Basic settings

Virtual showings

Yes, it’s easy! Just send your customers to https://live.immoviewer.com/guest. Your client can then access the tour by clicking “join a tour” and entering the session ID and their credentials.

360° virtual tours